Reservations 

1.1. All bookings made with Bush Nature Safaris shall be made by email to info@bushnaturesafaris.com or reservations@bushnaturesafaris.com, or on the Bush Nature Safaris website at www.bushnaturesafaris.com.

1.2. Upon receipt of a booking enquiry, Bush Nature Safaris will send a confirmatory email acknowledging receipt and advising on availability based on the enquiry. This booking is considered provisional.

1.3. Costs quoted are subject to change at any time due to, inter alia, excessive fluctuations, fuel costs, taxes, levies, governmental regulations, exchange rates, and other factors that may be imposed on Bush Nature Safaris or its Subcontractors by government or our suppliers, or for any other reason beyond their control.

1.4. The Customer is required to advise, at the time of making a booking, the ages of all children (under the age of 18 and as at the time of travel) who will be participating in the tour, together with their date of birth, as there may be restrictions or conditions applicable to children.

2. Payment 

2.1. A 25% Deposit shall be required to confirm a booking; otherwise, bookings are deemed as provisional for only 30 days, after which they shall be released without notice to make way for a confirmed booking.

2.2 Once the Customer confirms a booking in writing, all terms and conditions contained herein shall apply with immediate effect.

2.3. Full Payment is necessary a month before the Travel date.

2.4. All rates quoted are subject to a Botswana Pula base rate. Any prices offered in any other currency of the Customer’s choice shall be calculated from the Botswana Pula base rate.

2.5. The Customer shall be liable to pay Bush Nature Safaris for any shortfall resulting from exchange rate fluctuations.

2.6. Bush Nature Safaris reserves the right to refuse accommodation and/ or activities to any traveller should payment not have been received from the Customer.

3. Insurance

3.1. All travellers are advised to and are solely responsible for taking out comprehensive travel insurance and to familiarise themselves with any exceptions and conditions as may be imposed by the insurance company or underwriters issuing the policy or insurance which they select.

3.2. Travellers are to ensure that their travel insurance is valid for the country of travel.

3.3. Bush Nature Safaris shall not be responsible or held liable:

3.3.1. for personal insurance, cancellation insurance, and items of a personal nature.

3.3.2. for any information which third-party service providers furnish in relation to travel insurance. 

3.3.3. for filing or prosecuting a claim on the traveller’s behalf against any insurer or underwriter who has issued a policy to the traveller, or

3.3.4. for any claim disputed or rejected by the insurers.

3.4. All travellers are requested to consult a Doctor or a competent medical practitioner before travelling to ensure they are fit to travel.

3.5. Should a traveller have a pre-existing medical condition or illness, they must disclose the true nature of the condition(s) before commencement of the tour.

3.6. It is the responsibility of each traveller to ensure that any necessary vaccination requirements for the countries they are visiting are met and obtained. Vaccination certificates must be carried by the traveller confirming that the vaccinations were administered.

4. Passport and Visas

4.1. All travellers will be personally responsible for ensuring that they are in possession of and have complied with the correct travel documentation, including passports valid for a period of 6 months beyond the travellers intended departure date, containing at least 2 blank pages, or as required by law in each country the traveller will visit; the correct visas/ re-entry permits, valid for the countries visited, the visa costs incurred are for the travellers own account; andhealth, foreign exchange and other legal requirements.

4.2. Bush Nature Safaris shall not be held responsible for any consequences whatsoever should the traveller fail to ensure that he or she has complied with the necessary health, passport, visa, re-entry permits, or other legal requirements. Due to the constantly changing requirements of each country, Bush Nature Safaris shall not take responsibility nor be held liable for any information, which it or its representative may furnish to the traveller in relation to the above. The onus shall remain on the passenger at all times to ensure that he/or she has complied with such requirements.

4.3. If a traveller intends to drive a rental car, he/or she should obtain an international driving permit from his/ or her local transport authority. The traveller must also be in possession of their local driving licence and present it at the car rental check-in counter.

5. Exclusion of Liability, Supplier’s Terms and Risk

5.1. While Bush Nature Safaris makes every effort to engage quality third party service providers among the airlines, hotels, tour operators and other service providers to constitute the itinerary of the tour; andensure that the various services that constitutes the tour package will be carried out efficiently and as advertised; It does not have direct control over the provision of services by third party service providers and shall not be liable for inter alia any loss, damage, injury, additional costs, delay or irregularity that may be occasioned by an error or default, act or omission of any third party service provider in carrying out logistics of the tour package, or associated activities.

5.2. Bush Nature Safaris shall not accept liability for any changes, omissions, or delays before, or during the course of the tour occasioned by technical difficulties, weather conditions, communication breakdown, or events beyond the control of Bush Nature Safaris. Any cancellation or curtailment of the tour due to the Customer’s personal circumstances, e.g., illness or death. Changed circumstances and/or event expenses, including but not limited to unscheduled extensions or curtailment of accommodation, changes to scheduled flights, additional airfares, telephone and meal costs, etc., will be for the Customer’s own account.

5.3. All bookings are subject to the terms and conditions specified by the third-party service providers, providing the services which make up the trip.

5.4. Bush Nature Safaris shall not be held liable or responsible for any damages of whatsoever nature (including but not limited to personal injury, death, and/or damages to property) that the Customer may sustain arising from any cause whatsoever, including negligence.

5.5. Bush Nature Safaris shall not be responsible for any charges that appear on a Customer’s credit card not levied/or effected directly by the company (e.g., credit card charges by a hotel) and will not accept responsibility for having any of these charges reversed or corrected upon the Customer’s return to his/or her country of departure/or final destination.

5.6. The Customer binds his/or her dependents, heirs, executors, administrators, trustees, third parties and/ or assigns to the terms and conditions of this document and undertakes to indemnify, hold harmless and expressly exempt the company from any and all liabilities and/or claims (specifically including but not limited to claims arising from personal injuries, death, loss of support, delay, inconvenience, theft, accident, loss, consequential loss, damage to property, medical expenses, funeral and related expenses) arising from any cause whatsoever by virtue of the Customer’s participation in the tour and/or occupation of any accommodation.

5.7. The Customer waives any and all liabilities and/or claims of whatsoever nature or cause, howsoever arising, which he/or she or his/or her dependants, heirs, trustees, administrators, executors, third parties and/or assigns might have against Bush Nature Safaris and releases Bush Nature Safaris against any liability and/or claims that may arise or accrue to the Customer, his/or her dependants, heirs, trustees, executors, administrators, third parties and/or assigns.

5.8. All Customers, their agents, and crew members must sign indemnity forms upon confirming a booking. Guardians and parents must sign indemnity forms on behalf of minors and/or dependents.

5.9. The Customer must inform their agents, crew, dependants, and minors of any potential dangers or hazards.

5.10. The Customer confirms that, upon confirmation of the booking, he/she, or his/her clients or agents, has read, understood, and accepted the terms and conditions of Bush Nature Safaris and its third-party service providers.

6. Protection of the Environment

6.1. Client/Customer agrees and undertakes that whilst on safari, he/she will not damage the environment by picking wild flowers and other vegetation,  littering,  bathing with soaps and detergents in the river, or using insecticides.

For More Information, Visit Our Environment and Conservation Pages. (give the page links) 

7. Representations and Warranties

7.1. Bush Nature Safaris shall not be bound by any representation, warranty, promise, or the like not recorded in this document or agreed to in writing. No representation, term, warranty, or condition, express or implied, shall be considered to be or have been made or agreed or implied by reference to any other writing, advertisement, or conversation.

7.2. Each term or condition contained in this document is separate and severable from the other terms and conditions herein and shall in no way be limited or restricted by reference to inference from any other terms or conditions. If any term or condition contained herein is found to be invalid, unlawful, and/or unenforceable, such provisions will be severable from the remaining provisions, and the remaining provisions shall continue to be valid, in full force and effect.

7.3. No indulgence, which Bush Nature Safaris may grant to any party, shall constitute a waiver of any rights of Bush Nature Safaris, and Bush Nature Safaris shall not hereby be precluded from exercising any rights against the Customer which may have arisen in the past or which may arise in the future.

7.4. All Customers undertake to obey all instructions given by Bush Nature Safaris and their third-party service providers and to comply with the general codes of conduct as may be issued by third-party service providers from time to time, throughout the duration of the tour.

7.5. Neither party shall be liable for any breach of this document or other failure performance arising solely as a result of an event of force majeure which means any event outside the control of the party relying upon it as reason for failing to perform any obligation under this document, including (without limitation) any act, order or requirement of government (national or local), war or threat or war, terrorist activity or the threat of the same, adverse weather conditions such as to create serious risk of death or serious injury or otherwise make performance of the contract dangerous to any person, and any form of industrial action.

7.6. Neither party may transfer or assign its respective rights and obligations under this document without the other Party’s written consent.

7.7. This document, together with all annexures, addenda, and/or itineraries attached hereto, constitutes the whole agreement between the Customer and Bush Nature Safaris, and no variation, cancellation, novation, or deletion of any provision of this document shall be binding unless reduced to writing and signed by the Customer and an authorised representative of Bush Nature Safaris.

7.8. This document shall be governed by and construed in accordance with the laws of the Republic of Botswana, and any dispute between the parties shall be determined as provided for hereunder.

7.9. All matters arising from or in connection with these terms and conditions and any contract concluded by the Customer and Bush Nature Safaris, its validity, existence, and termination shall be determined in accordance with the laws of the Republic of Botswana.

7.10. Should any dispute of any nature whatsoever arise from or in connection with these terms and conditions and any contract concluded by the Customer with Bush Nature Safaris, then at the election of any party, such dispute shall be finally resolved in accordance with the Rules for the Conduct of Arbitrations published by the Botswana Institute of Arbitrators (“BIARB”) from time to time, by an arbitrator or arbitrators appointed by BIARB. The Customer by his/her/its signature hereto expressly consents to an arbitration in terms of the aforesaid rules being conducted as a matter of urgency and irrevocably authorizes Bush Nature Safaris to apply, on behalf of all parties to such dispute, in writing, to the secretariat of BIARB for any such arbitration to be conducted on an urgent basis.

7.11. The Parties agree that the decision of the Arbitration will be final and binding.

7.12. Nothing herein contained shall be deemed to prevent or prohibit either party from applying to the appropriate court for urgent relief or for judgment in relation to a liquidation claim.

7.13. Any arbitration in terms of this paragraph shall be conducted in camera, and the parties shall treat as confidential and not disclose to any third-party details of the dispute submitted to arbitration, the conduct of the arbitration proceedings, or the outcome of the arbitration, without the written consent of the other party. The provisions of this subparagraph will continue to be binding on the parties notwithstanding any termination or cancellation of any contract concluded by the Customer with Bush Nature Safaris.